Pawlytails Shipping Policy

At Pawlytails, our goal is to bring joy to pets and their parents with high-quality products delivered straight to your door. Please review our shipping policy below before placing your order.

📦 Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• You will receive a confirmation email with your order details once processing begins.

🌍 Shipping Times

Because we partner with trusted suppliers around the world, shipping times may vary depending on your location.

• United States: 7–15 business days

• Canada, UK, Europe: 10–20 business days

• Australia & New Zealand: 10–20 business days

• Rest of World: 15–30 business days

Please note: Shipping times are estimates and may be affected by customs, carrier delays, or peak holiday seasons.

🚚 Shipping Costs

• Free Shipping on all U.S. orders.

• International shipping rates are calculated at checkout (if applicable).

📍 Tracking Your Order

• All orders come with tracking information.

• You will receive a tracking number by email once your order has been shipped.

• Tracking updates may take 2–5 business days to appear.

⏳ Delayed or Lost Packages

• If your order has not arrived within 45 days of shipment, please contact us at hello@pawlytails.com for assistance.

• In cases of lost packages, we will issue a replacement or full refund.

❌ Wrong Address Disclaimer

Customers are responsible for ensuring the shipping address is entered correctly at checkout. We cannot refund or replace orders shipped to an incorrect address provided by the customer.

🐾 Questions?

We’re here to help! For any shipping-related questions, contact our support team at hello@pawlytails.com.