Terms and Conditions

Welcome to Pawlytails! By accessing and using our website (www.pawlytails.com), you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

• Pawlytails is a U.S.-registered business operating as an online retailer of pet products.

• By shopping with us, you agree that you are at least 18 years old or have parental/guardian consent.

• We reserve the right to update or change these Terms at any time without prior notice.

2. Product Information

• We make every effort to display accurate product descriptions, images, and details. However, we cannot guarantee that all product information, including colors and sizes, will be 100% accurate due to variations in suppliers, monitors, and manufacturing processes.

• Pawlytails is not liable for slight variations that do not materially affect the function or value of the product.

3. Orders & Payment

• All orders are subject to acceptance and availability.

• Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, and other payment methods displayed at checkout.

• We reserve the right to cancel or refuse any order at our discretion (including suspected fraud or misuse).

4. Shipping & Delivery

• Orders are processed within 1–3 business days and shipped via trusted third-party carriers.

• Estimated delivery times are:

  • U.S.: 7–15 business days

  • International: 10–30 business days

• Delivery times are estimates only and may be delayed due to customs, carrier issues, or other factors beyond our control.

• Pawlytails is not liable for lost or delayed shipments once they have been handed over to the shipping carrier, though we will assist customers in resolving issues.

5. Returns & Refunds

• Please refer to our Return & Refund Policy for full details.

• Customers are responsible for following the return instructions provided by Pawlytails.

• Non-returnable items include custom products, digital downloads, clearance items, and hygiene-sensitive products.

6. Limitation of Liability

• Pawlytails is not responsible for:

  • Injuries, damages, or losses caused by improper use of our products.

  • Delays, errors, or service interruptions caused by carriers, suppliers, or third parties.

• To the fullest extent permitted by U.S. law, Pawlytails disclaims all warranties, express or implied, and limits liability to the amount paid by the customer for the product in dispute.

7. Intellectual Property

• All content on www.pawlytails.com, including images, text, logos, and graphics, is the property of Pawlytails or its content suppliers.

• Unauthorized reproduction, distribution, or commercial use is prohibited without written consent.

8. Governing Law

• These Terms are governed by and construed under the laws of the United States, specifically the State of Wyoming, without regard to conflict of law principles.

• Any disputes shall be resolved exclusively in the courts of Wyoming, USA.

9. Contact Us

For questions about these Terms, please contact us:
📧 hello@pawlytails.com